Simwood Christmas Opening Hours
By Ateeq Rehman As we approach this wonderful festive time of the year, we would like to notify all our customers of our office opening hours and last port dates of 2018! The last porting…
Category Archives: Voice
Capacity, capacity, and a huge thank you!
By Simon Woodhead Over the course of 2018 we’ve quadrupled our outbound capacity to keep pace with customer demand; that is within the UK and excludes the USA which now represents a large proportion of…
US numbering now available (in testing)
As previously signalled, we’re really pleased to make US numbering available through the portal in testing. As it is in testing there are some known interface fixes to be deployed shortly and the provisioning experience…
GC6 CLI Update
With effect Wednesday 10th October we will be implementing the first phase of CLI changes for compliance with the revised General Condition 6 as previously discussed here Outbound calls that do not have any valid Caller…
Intelligently Rejecting Nuisance Calls since 2014
Back in 2014, we launched Intelligent Call Rejection, a Simwood take on the traditional ACR service, which filtered out calls where Caller ID Data is invalid or missing, whether or not it is merely “Withheld”…
CLI-based routing
As we near the mandatory changes to CLI handling in October, we’re seeing an increased number of tickets relating to routing issues where certain CLI is presented, e.g. presenting a Mongolian mobile CLI on calls…
Managing numbers effectively
Numbers are a limited resource, and CPs have a duty to ensure numbering is managed effectively and efficiently (General Condition 17). Also, no-one wants to be paying for forgotten-about numbers that they aren’t using, so…
Mandatory CLI Changes
As we have previously announced, there are big changes to CLI coming with the new Ofcom General Conditions which take effect from 1st October 2018. Ahead of this date, all customers must ensure they are sending valid Caller…
CDR Data Retention
One of the key principles of GDPR is Data Minimisation. Additionally, it makes it clear that data collected with one specific purpose cannot be repurposed for another. Whilst the jury’s still out on whether or…
Restoring Confidence in CLI
Ofcom recently published a new Guidelines for Calling Line Identification Facilities which includes amendments to the General Conditions and National Numbering Plan. These changes, which we fully support, are aimed to restore some confidence in…