We will be updating our Managed A-Z Termination rates and codes on April 1st 2020. This update is necessitated by the Home Office’s requested change to 101 billing but also reflects substantial currency moves. Comparing…
Due to the unfolding situation with Coronavirus (COVID-19), the Home Office (HO) has requested that all Communication Providers implement a charge change to the Non- Emergency 101 service, so that it becomes free-to-caller from 01…
By Simon Woodhead Further to yesterday’s ‘“plan B” post relating to the issue of “BT halting porting operations?”, we are in receipt of more information. We have a list of questions posed on yesterday’s call…
By Simon Woodhead Further to yesterday’s update, and characteristically later than promised, we’ve had an update from BT on their plans for Number Portability where it involves BT. Please see below statement on our Number…
By Simon Woodhead We announced last week how we’d spun up https://meet.simwood.com to help customers and the community through these times. Others had a similar idea (a week later) and some claim to have “created”…
By Simon Woodhead My colleague Bruce just concluded an industry call (with the OTA) regarding the Openreach porting debacle. This confirmed that Openreach India is indeed closed as we signalled yesterday. The summary is “we…
By Simon Woodhead Please see a further update on this situation here (March 25th) This morning we posted some alarming news and our letter to Ofcom regarding BT’s apparent absence of business continuity when it…
By Simon Woodhead Please also see an operational update (March 24th) since this post. And a further update (March 25th). One thing I’ve noticed in the last few weeks is how positive and empathetic most…
By Simon Woodhead We’ve talked already about the things we’re doing to try and help and we’re blown away by the response they’ve received, especially our free video conferencing to facilitate working/learning/diagnosis from home. That…
By Simon Woodhead TLDR: Please do not send money to our Transferwise accounts effective immediately, updated details are here. Remember how recently I said we were all in these extraordinary times together and how we’re…