Communication Providers have been obligated to offer 999 services on VoIP calls since OFCOM modified the General Conditions several years ago. The Communications Act 2003 conveys a legal obligation to comply with the General Conditions…
I wanted to write to wish you the best for the coming festivities and to say thank you for working with us this year. I really hope it is a good one for you and…
A little over a year ago we announced that Grahame Davies was joining Simwood as an advisor. His input has been very helpful and it is therefore with great pleasure that we announce he has…
A new month begins and the SSDs here are warm from the reporting. It may be the first of the month but our invoices to interconnected carriers were done by 8am, despite representing millions of…
Whilst most customers love the rich format of our rates files, and others use the API to import them automatically, a few have asked for them to be in CSV format like our older-fashioned competitors!…
By popular demand customers are now able to top-up prepayment accounts in real-time using Visa, MasterCard or American Express. We still prefer payments by bank transfer but using a card is a way of adding emergency…
We have introduced changes to the way we bill and take payment of invoices. Consolidated invoices Previously most services were billed at the beginning of each month, with the exception of Gold number fees and…
We’d like to give you a sneak preview of our new website. It isn’t finished, content is changing and some features are disabled until launch but we wanted to give customers the opportunity to see…
There’s a few things happening to UK FreePhone (0800, 0808 and 0500 numbers) that you need to be aware of and potentially plan for. BT PayPhone Access Charges Effective September 1st BT will be more…
We now have nationwide coverage for Geographic Number Portability with Vodafone, or rather what used to be Cable & Wireless and all acquired companies. For June we are reducing our charges on the porting in of…