Direct Debit changes

Those of you with Direct Debit mandates in place on your account (the majority now!) will have noticed a slight change to the way we operate today.

Whereas before invoices remained ‘unpaid’ until a few days before the due date when we applied for payment under the Direct Debit. Now, any invoice on an account with Direct Debit will be marked as ‘paid’ and we will schedule the payment under the Direct Debit in advance. Naturally, it will not be legally paid until the payment finally clears but in the mean-time it should make it considerably easier for you and us to keep on top of.

If you do not yet have Direct Debit set-up on your account you can do so trivially through the portal and prevent us nagging you for payment!