Given many other operators are closing their porting desks over the Festive Season, the last porting date for 2016 will be on Thursday 22nd December. Normal service will resume on Tuesday 3rd January. An exception to this will be Telephony Services who have a data freeze period running from 9th December to 2nd January, numbers cannot be ported from them during this time.
Our Operations Desk will be available during working days (i.e. not the Bank Holidays) over the period and porting orders will continue to be processed to complete in the New Year. We will of course be monitoring the network for emergencies throughout.
We’d remind customers that running out of credit is not an emergency and the bank will not be checked during the Bank Holidays or out of hours. Please therefore ensure that you have sufficient credit for the period or make use of the emergency top-up facility in the portal.