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Direct Connect

We’re concerned at the level of traffic customers are delivering to us over the public Internet and would like to encourage you to connect directly to us in one or more sites. We work hard to make our network as performant as possible and deliver…

Wholesale termination rate update (2016-08-01)

We will be updating our Managed A-Z Termination rates and codes on August 1st 2016. Our rates can be downloaded below. Please see our brochure to understand our different service levels. You can check (and change) your current service level in the “Commercial” tab of the portal. PACKAGE RATE BY CURRENCY…

Calling all long-time customers!

By Simon Woodhead I’ve just picked up the phone to a long-time customer (let’s call him Frank) as the tone of a support ticket suggested he was somewhat grumpy with us, having historically been a big fan. I’m pleased to say he is again having…

API

CLIs and Billing Reconciliation

CLIs and Billing Reconciliation

by Ross McKillop Some of you may think I rant about nothing other than CLI from reading this blog however, as my…

Introducing the New Simwood Portal

We’ve really appreciated all the positive feedback of our new…

Trunk Balances, Porting and other API Improvements

We’ve just released the latest version of our API Documentation,…

Realtime API Reports

We’re constantly improving our API it based on your feedback. …

Commercial

Wholesale termination rate update (2016-08-01)

Wholesale termination rate update (2016-08-01)

We will be updating our Managed A-Z Termination rates and codes on August 1st 2016. Our rates can be downloaded below. Please see our brochure to understand…

Calling all long-time customers!

By Simon Woodhead I’ve just picked up the phone to…

“Unlimited” my arse

We’re finding some of our less agile competitors trying to…

Video: Managing your account

Adele has done a short video on how to manage…

Intelligent Solutions

Relaxed channel limits

Relaxed channel limits

We’ve mentioned before how anyone purporting to offer you “unlimited channels” or “unlimited free calls” are, in our experience, either telling fibs…

Direct Connect

We’re concerned at the level of traffic customers are delivering…

Video: Applying our fraud controls

Chris has produced a short video demonstrating how you can…

Real-time threat analysis

We have released a new feature to the portal –…

IP Network

IP Network Overhaul

IP Network Overhaul

By Simon Woodhead It has been more than 4 years since we overhauled our core network and boy how the world has…

Simon elected to LINX Board

By Simon Woodhead As you may have heard I was…

IP Transit Changes

It is important we continue to develop our IP network…

Surviving somebody else’s DDoS

Many customers route traffic to us over the public Internet.…

Regulation

Important: Mandatory Caller ID

Important: Mandatory Caller ID

We’ve blogged before about the importance of sending valid caller ID on all calls, and warned that we will begin rejecting call…

Ofcom’s Digital Communications Review

Further to our initial response, we have now responded to…

Ofcom’s definition of Significant Market Power (and porting)

We’ve just responded to Ofcom’s legal direction to provide commercial…

Security

Security Posture

Security Posture

By Simon Woodhead Over the bank holiday we performed some short-notice changes to the way our web properties are served and promised…

Video: Kamailio World fraud talks

Simon’s talk from Kamailio World is now available online: We…

Video: Applying our fraud controls

Chris has produced a short video demonstrating how you can…

Real-time threat analysis

We have released a new feature to the portal –…

Voice

Video: Applying our fraud controls

Video: Applying our fraud controls

Chris has produced a short video demonstrating how you can configure our most common fraud controls:

Real-time threat analysis

We have released a new feature to the portal –…

CLIs and Billing Reconciliation

by Ross McKillop Some of you may think I rant…

SIP Signalling – TCP or UDP ?

There seems to be a popular misconception that SIP is…

White Papers

Our VoIP Fraud presentation at LINX84

Our VoIP Fraud presentation at LINX84

We had the pleasure of speaking at the London Internet Exchange’s LINX84 meeting on February 17th regarding our VoIP Fraud research. Below…

Simwood VoIP Fraud Analysis – get your copy now

As regular readers will know, Simwood has operated a VoIP…

QoS for VoIP

Introduction QoS, or Quality of Service, is a term used…

Get your DNS in order!

With the Olympics ever closer and our warnings over commodity…